The Federal Commerce Fee has put Uber in its sights as soon as once more. Bloomberg reported that the regulator is investigating complaints concerning the Uber One subscription program. Prospects alleged that the corporate signed customers up for the service with out their consent and made it troublesome to cancel their subscriptions. Based on paperwork seen by Bloomberg, the Fee opened this inquiry earlier this yr.
“We’ll proceed to reply any questions the FTC could have about our cancellation insurance policies,” Uber consultant Noah Edwardsen advised the publication. “The Uber One cancellation course of follows each the letter and the spirit of the legislation: Uber One members can simply cancel their membership within the app — in reality, the vast majority of these cancellations take 20 seconds or much less.”
Earlier in 2024, the FTC ratified a “click on to cancel” rule that requires corporations make it as simple to finish a subscription as it’s to start out one. The regulator sued Amazon and Adobe for related claims round their subscription merchandise inside the previous yr.
This additionally is not the primary time the FTC has examined the rideshare firm. Uber agreed to a settlement with the company in 2017 round questions of exaggerating driver earnings to encourage recruitment. In 2018, the corporate additionally reached an accord round an information breach and misconduct in making an attempt to cowl up the scope of the issue.
