Already, 60 % of the Fortune 500 are utilizing Microsoft 365 Copilot to speed up enterprise outcomes and empower their groups. With Copilot supporting gross sales associates, Lumen Applied sciences initiatives $50 million {dollars} in financial savings yearly. Honeywell(1) equates productiveness features to including 187 full-time staff and Finastra is lowering artistic manufacturing time from seven months to seven weeks.
At this time, we’re asserting new agentic capabilities that may speed up these features and produce AI-first enterprise course of to each group.
- First, the flexibility to create autonomous brokers with Copilot Studio will likely be in public preview subsequent month.
- Second, we’re introducing ten new autonomous brokers in Dynamics 365 to construct capability for each gross sales, service, finance and provide chain group.
Copilot is your AI assistant — it really works for you — and Copilot Studio allows you to simply create, handle and join brokers to Copilot. Consider brokers as the brand new apps for an AI-powered world. Each group can have a constellation of brokers — starting from easy prompt-and-response to totally autonomous. They are going to work on behalf of a person, group or operate to execute and orchestrate companies course of. Copilot is the way you’ll work together with these brokers, and so they’ll do the whole lot from accelerating lead era and processing gross sales orders to automating your provide chain.
Empowering extra clients to construct autonomous brokers in Copilot Studio
Earlier this yr, we introduced a number of highly effective new capabilities in Copilot Studio, together with the flexibility to create autonomous brokers. Next month, these capabilities are shifting from personal to public preview, permitting extra clients to reimagine crucial enterprise processes with AI. Brokers draw on the context of your work knowledge in Microsoft 365 Graph, techniques of file, Dataverse and Cloth, and might help the whole lot out of your IT assist desk to worker onboarding and act as a private concierge for gross sales and repair.
Organizations like Clifford Probability, McKinsey & Firm, Pets at Dwelling and Thomson Reuters are already creating autonomous brokers to extend income, cut back prices and scale impression. Pets at Home, the U.Ok.’s main pet care enterprise, created an agent for its revenue safety group to extra effectively compile circumstances for expert human overview, which might have the potential to drive a seven-figure annual financial savings. McKinsey & Firm is creating an agent that may pace up the consumer onboarding course of. The pilot confirmed lead time may very well be lowered by 90% and administrative work lowered by 30%. Thomson Reuters constructed a professional-grade agent to hurry up the authorized due diligence workflow, with preliminary testing exhibiting some duties may very well be performed in half the time. This agent will help Thomson Reuters improve the effectivity of labor for shoppers and enhance its new enterprise pipeline.
Scaling your groups with 10 new autonomous brokers in Dynamics 365
New autonomous brokers allow clients to maneuver from legacy traces of enterprise purposes to AI-first enterprise course of. AI is as we speak’s ROI and tomorrow’s aggressive edge. These new brokers are designed to assist each gross sales, service, finance and provide chain group drive enterprise worth — and are simply the beginning. We are going to create many extra brokers within the coming yr that may give clients the aggressive benefit they should future-proof their group. At this time, we’re introducing ten of those autonomous brokers. Listed here are a number of examples:
- Gross sales Qualification Agent: In a occupation the place time actually equals cash, this agent allows sellers to focus their time on the very best precedence gross sales alternatives whereas the agent researches leads, helps prioritize alternatives and guides buyer outreach with personalised emails and responses.
- Provider Communications Agent: This agent allows clients to optimize their provide chain and reduce expensive disruptions by autonomously monitoring provider efficiency, detecting delays and responding accordingly — liberating procurement groups from time consuming handbook monitoring and firefighting.
- Buyer Intent and Buyer Data Administration Brokers: A enterprise will get one probability to make a primary impression, and these two brokers are sport changers for buyer care groups dealing with excessive name volumes, expertise shortages and heightened buyer expectations. These brokers work hand in hand with a customer support consultant by studying methods to resolve buyer points and autonomously including knowledge-based articles to scale greatest practices throughout the care group.
As brokers change into extra prevalent within the enterprise, clients wish to be assured that they’ve sturdy knowledge governance and safety. The brokers coming to Dynamics 365 comply with our core safety, privateness and accountable AI commitments. Brokers inbuilt Copilot Studio include guardrails and controls established by maker-defined directions, data and actions. The info sources linked to the agent adhere to stringent safety measures and controls — all managed in Copilot Studio. These embody knowledge loss prevention, sturdy authentication protocols and extra. As soon as these brokers are created, IT directors can apply a complete set of options to control their use.
Microsoft’s personal transformation
At Microsoft, we’re using Copilot and agents to reimagine enterprise course of throughout each operate whereas empowering staff to scale their impression. Utilizing Copilot, one gross sales group has achieved 9.4% increased income per vendor and closed 20% extra offers(2). And because of Copilot, one group is resolving buyer circumstances almost 12% sooner(3). Our Advertising group is seeing a 21.5% improve in conversion price on Azure.com with a customized agent designed to help consumers(4). And in Human Sources, our worker self-service agent helps reply questions with 42% larger accuracy(5).
With Copilot and brokers, the chances are countless — we are able to’t wait to see what you create. Start building brokers in Copilot Studio as we speak. Learn extra about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for extra insights on Microsoft’s personal AI transformation.
NOTES
- Statistics are from an inner Honeywell survey of 5,000 staff the place 611 staff responded.
- Inner Microsoft Gross sales Workforce knowledge based mostly on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as in contrast with sellers with low utilization of Copilot. Common utilization of Copilot means sellers who use Copilot every day no less than 50% of the time through the testing interval.
- Inner CSS experiment performed by Microsoft, 600 contributors utilizing Copilot Q&A operate, Azure Core group, Nov. – Dec. 2023. These outcomes are statistically vital on the ninety fifth% confidence interval.
- Inner Microsoft Advertising group knowledge, June – Sept. 2024. Conversion means initiating the free account sign-up course of on Azure.com.
- Inner HR experiment performed by Microsoft, 33 contributors, Oct. 2024. These outcomes are statistically vital on the ninety fifth% confidence interval.
